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Terms

Terms you should know before ordering

Plain rules, written down, so there are no surprises on either side.

  • Quotations are valid for 30 days from the date on the document.
  • All prices are in ringgit (RM) and exclude delivery unless stated in writing.
  • 50% advance on confirmation; balance settled before delivery.
  • Lead time is 14–21 working days for a first order and 1–2 weeks for a repeat order of the same design, counted from approved artwork and sizing — not from the day you enquire.
  • Artwork must be vector: AI, EPS, PDF or SVG. We can redraw a raster logo for you first.
  • Customised goods are not returnable — approval in writing protects both sides.
  • Confirm our bank details by phone on +6 016-875 3786 before any transfer.
  • Standard sizes S, M, L · custom sizes available.
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